Privacy Policy

This Privacy Policy describes how KidVenture Pass (“KidVenture,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website, applications, and services (collectively, the “Service”).

1) Information We Collect

We may collect the following categories of information:

• Account information: name, email, phone number, password (stored securely through our authentication provider).
• Child profile information (optional): child name/nickname, age range, and preferences you provide for booking and recommendations.
• Booking information: activities you view or book, attendance/check-in, cancellations, and credit usage.
• Payment information: billing details processed by our payment provider (we do not store full card numbers).
• Partner/studio information: business name, contact details, location, and application details if you apply to become a Partner.
• Device and usage data: IP address, browser type, pages visited, interactions, and approximate location (such as city/region).
• Communications: messages you send to support, surveys, and feedback.

2) How We Use Your Information

We use information to:

• Provide and operate the Service (accounts, bookings, credits, check-ins).
• Process payments and manage subscriptions.
• Communicate important updates (booking confirmations, reminders, policy changes).
• Provide customer support and respond to requests.
• Improve the Service, personalize recommendations, and develop new features.
• Prevent fraud, protect safety, and enforce our Terms and policies.
• Comply with legal obligations.

3) How We Share Information

We may share information as follows:

• With Partner studios: to fulfill bookings and check-ins (for example, parent name, booking details, and any necessary booking notes).
• With service providers: vendors that help us run the platform (hosting, email delivery, analytics, customer support, and payment processing).
• For legal and safety reasons: if required by law or to protect rights, safety, and prevent fraud.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets.

We do not sell your personal information for money.

4) Cookies & Analytics

We may use cookies and similar technologies to keep you signed in, remember preferences, understand how the Service is used, and improve performance. You can control cookies through your browser settings, though some features may not work properly without them.

5) Children’s Privacy

KidVenture Pass is intended for use by adults (parents/guardians). We do not knowingly collect personal information directly from children without a parent/guardian’s consent. Child profile information, if provided, is entered by the parent/guardian for booking and experience purposes.

6) Data Retention

We keep information as long as needed to provide the Service and for legitimate business purposes (such as recordkeeping, fraud prevention, and legal compliance). You may request deletion of your account, subject to certain legal and operational requirements.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

8) Your Choices & Rights

Depending on your location, you may have rights such as:

• Accessing or updating your account information.
• Requesting deletion of your account and personal information.
• Opting out of marketing emails (you can still receive transactional emails).
• Controlling cookies through browser settings.

To make a request, contact us at support@kidventurepass.com.

9) Third-Party Links

Our Service may include links to third-party sites (such as partner studio websites). We are not responsible for the privacy practices of those third parties.

10) Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date above. Continued use of the Service means you accept the updated policy.

11) Contact Us

Questions about privacy? Email us at support@kidventurepass.com.

Note: If you later enable SMS reminders, advertising pixels, or additional analytics tools, you may want to expand the “Cookies & Analytics” section with those details.