Refund & Cancellation Policy

1) Standard Cancellation Window

• Cancel 24+ hours before the activity start time → 100% credit returned
• Cancel within 24 hours of start time → credit is forfeited

2) No-Show Policy

• No-show (not checked in or not attended) → credit is forfeited

3) Late Arrival / Check-In Grace Period

Some classes may not allow late entry. When allowed, partners may apply a brief grace period. As a general guideline, we recommend a 10-minute grace period. After that, check-in acceptance is at the Partner’s discretion.

4) One-Time Courtesy Forgiveness

We understand that life happens—especially with kids. Members may request one courtesy credit return every 30 days for emergencies like:

• child illness
• family emergency
• unexpected childcare conflict
• weather-related issues

Requests must be made within 24 hours after the activity start time. Courtesy forgiveness may be denied if there is a repeated pattern of late cancellations or no-shows.

5) Partner Cancellations

If a Partner cancels an activity, your credits will be returned automatically. If an activity is rescheduled, you may choose to attend the new time or take your credit back.

6) Rescheduling

• If rescheduling is offered, moving a booking 24+ hours before start time is free.
• Reschedules requested within 24 hours are treated like late cancellations unless the Partner approves.

7) Special Events / Premium Experiences

Some premium experiences or limited-capacity events may have different policies (for example, a 48-hour cancellation window). If so, the event policy shown at booking time will apply.

8) Subscription Refunds

Subscription fees are generally non-refundable except where required by law. You may cancel your subscription any time to stop future billing. Access remains active until the end of your current billing cycle.

9) Contact

If you believe you were charged incorrectly or had a technical issue at check-in, contact us at support@kidventurepass.com.

Tip: If your schedule is uncertain, choose activities with more availability so it’s easier to cancel/reschedule without losing credits.